Ericka finds that stressed business owners have difficulty moving forward, especially when it comes to federal contracting. That’s where her extensive experience with customer service in a variety of environments comes in. She is comfortable being the main point of contact for her clients. Ultimately her knowledge and expertise builds confidence so that her clients can reach their goals. Prior to working on team at USFCR with Acquisition Specialist Marianne Swager and Wendy Coutinho, Ericka attended Taylor College for Medical Assisting where she received CCMA certification. She has found direction in a career change and now provides direction for clients moving toward federal contracting. The most important thing she recommends to people is to never be afraid to ask for help.