Case Management Department Director
For six years, Jessica Summers has overseen a department of case managers and also worked with her own clients. She makes sure that USFCR case managers complete all paperwork on time, helps them when issues arise, and even works directly with the U.S. Small Business Administration (SBA) when an issue in their system is discovered. She appreciates each of her clients, but says she has a soft spot for the clients who are applying for grants. Not everyone knows that to apply for and receive a government grant, you must be registered in the System for Award Management (SAM). So when a client calls not knowing what to do, Jessica is there to walk them through the process, get their applications submitted on time, and make sure they know what to do once a grant has been awarded.
Very quick and professional.
– Harold Hebert, New England Metal Finishing, Inc.
Jessica and her team has been outstanding walking me through my questions, and getting such quick responses is so valuable for my very busy business days. I would certainly recommend her for future business for anyone interested in working with the federal government. Thank you, Jessica.
– Raymond Dabney, Cannabis Science, Inc.
Jessica Summers was outstanding … at helping me clean up my profile on all websites, which was required to renew my SAM Registration. Will use this company again and again.
– Nelson Stiltner, Stiltmart Learning Management Systems, Inc. dba NS Software Services
We recently needed to renew our registration with the Federal System of Award Management (SAM) in order to apply for a grant. It had been several years since our registration had lapsed and we had no idea where to begin. The individuals answering the technical assistance hotline were great and told us exactly what we needed to do and who to contact. We were referred to a Case Manager (Jessica S.) who assisted us in the process from beginning to end. Ms. Summers was able to tell us exactly what to do and our registration was complete within a few short days.
— Melinda S.
My experience with USFCR has made my part of renewal of the SAM registration so much easier. They take care of everything for me. Every person that I’ve had contact with has been extremely knowledgeable, patient, and helpful. The follow up is always great. I would highly recommend this firm to others. It certainly takes a lot of stress off me. I would also like the mention that Jessica S. was a tremendous help in getting me started with the process, and Brian L. did a follow-up call to make sure we had everything we needed and to see if we had any problems or concerns. While we are very happy with everything as it is, I really appreciated that he took the time to check on us!
– Linda P.
I am writing to let you know about how great working with Bobby Davis has been. He has been very helpful in supporting our attempts to update our DUNS number and CAGE Code. We are trying to quickly test the Solidworks v2017 software for use on Air Force Networks and ran into a snag when we found that our DUNS number and Cage Code were expiring. Even though there are more than 250 people at Hill AFB using this software, they weren’t able to purchase it because our SAM Registration was about to be outdated. Bobby and Jessica Summers worked to make sure our DUNS number and CAGE Code were renewed. Between the two of them, we had the new/current information we needed in less than two weeks. It took just about seven days from the time I called to having the information searchable online. I look forward to working with them in the future.
— Billy Hines, AFLCMC/LZPEX Designer/Drafter
I would like to take this opportunity to inform you about the excellent customer service I received from Ms. Summers. For me, this is not an easy process, since obliviously I’m not familiar with it. I was very frustrated in several occasions. Ms. Summers made the process so easy. I just can’t thank her enough for her help, e-mails, returned phone calls, and, most of all, her patience….repeating and explaining a few times the same thing. I certainly appreciate that.
-Pat De Los Santos, Total Business Services
Not everyone goes out of their way as you’ve (Jessica Summers) done and it’s appreciated more than you can imagine. If there’s anything I can do for you in that way please let me know.
– Susan Jakubowski, Sales, Marketing & Web Support, Wilmad-LabGlass (an SP Industries Company)
Jessica Summers is an outstanding customer services rep. She never gave up on this old man, even if I thought renewing my SAM profile was impossible. Jessica did it with outstanding professionalism and also with a positive attitude. I am just thankful that people like Jessica are available for actions like I had, correcting my Profile and SAM Registration.
— Nelson Stiltner, Stiltmart Learning Management Systems, Inc. dba NS Software Services